This Refund Policy ("Policy") outlines the terms and conditions under which VigilX Networks, LLC ("VigilX Networks") offers refunds to its customers ("Customer") for hosting services.
[1] General Refund PolicyVigilX Networks is committed to providing high-quality hosting services to our customers. If you are not satisfied with our services, you may be eligible for a refund under the terms outlined in this policy. Refunds are provided only for the specific services detailed below and are subject to the conditions stated in this Refund Policy. Please review the following sections carefully to understand your rights and obligations regarding refunds.
[2] Eligibility for RefundsTo be eligible for a refund, the following conditions must be met:
Refunds are available only to new customers who are using our services for the first time. Existing customers renewing or upgrading services are not eligible for a refund.
Refund requests must be made within 7 days of the initial purchase or renewal date. After this period, no refunds will be issued.
Refunds apply only to specific services, such as shared hosting plans. Custom services, domain registrations, SSL certificates, and other add-ons are non-refundable.
Accounts that have exceeded specified resource limits (e.g., bandwidth, storage) or that have been suspended for violation of our Terms of Service are not eligible for a refund.
To request a refund, please follow the steps outlined below
Contact our customer support team by emailing [email protected] or by submitting a ticket through our support portal within the eligible refund period. Include your account details, order number, and the reason for your refund request.
Once your request is received, our team will review your account to verify your eligibility for a refund based on the criteria outlined in Clause 2. We may request additional information to process your request.
If your refund request is approved, we will notify you via email. Refunds will be processed within 3 business days and credited back to the original payment method used at the time of purchase.
Please note that any setup fees, domain registration fees, or other non-refundable charges will be deducted from the refunded amount.
Refund requests must be submitted within 7 days of the initial purchase or renewal date. Refund requests submitted after this period will not be considered. The 7-day period begins on the date of the initial transaction, regardless of when the service was activated or used.
[5] Non-Refundable Services and FeesThe following services and fees are non-refundable:
All domain registration, renewal, and transfer fees are non-refundable once the domain has been registered or renewed.
Any setup fees associated with the initiation of services are non-refundable.
Any services that have been customized to the specific requirements of the customer are non-refundable.
Any additional services or addons purchased in conjunction with hosting plans, such as SSL certificates, dedicated IP addresses, or premium support, are non-refundable.
Approved refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available (e.g., expired credit card), an alternative refund method may be arranged at the discretion of VigilX Networks. Please note that refunds may take up to 7 business days to process and appear in your account, depending on your financial institution.
[7] Changes to this Refund PolicyVigilX Networks reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes to the policy will be posted on our website, and the effective date of the changes will be noted. It is your responsibility to review this Refund Policy periodically to stay informed of any updates. Continued use of our services after any changes are made constitutes your acceptance of the revised policy.
[8] Contact InformationIf you have any questions, concerns, or need assistance with a refund request, please contact our customer support team. We are here to help and will respond to your inquiries promptly.
Customer Support Contact InformationFor billing related inquiries: [email protected]
For other inquiries: [email protected]
+1 (682)-230-4100
Please click here to be redirected to our knowledge base or click here to be taken to our ticket portal.
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
Our support team is available Monday-Friday from 9AM - 6PM Eastern Standard Time to assist you with any issues related to refunds or other service inquiries.
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