Welcome to VigilX Networks' Legal Page. This section provides important information regarding the legal terms and conditions that govern the use of our website and services. We are committed to transparency and ensuring that our users understand their rights and obligations when using our hosting services.
Welcome to VigilX Networks. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms, along with our Privacy Policy and any other policies or guidelines posted on our website.
If you do not agree to these Terms, you must not use our Services. VigilX Networks reserves the right to modify or update these Terms at any time, and such changes will become effective immediately upon posting. It is your responsibility to review these Terms periodically. Continued use of the Services after any modifications constitute your acceptance of the revised Terms.
[1] User Accounts and ResponsibilitiesTo access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify VigilX Networks immediately of any unauthorized use of your account or any other breach of security. VigilX Networks will not be liable for any loss or damage arising from your failure to safeguard your account information.
[2] Prohibited UsesYou agree not to use the Services for any unlawful or prohibited purpose. This includes, but is not limited to, the following activities:
Engaging in any illegal activities or using the Services in a manner that violates applicable laws and regulations.
Uploading, posting, or transmitting content that is defamatory, obscene, abusive, or otherwise harmful, including malware or viruses.
Attempting to gain unauthorized access to any portion of the Services, or to other accounts, systems, or networks connected to the Services.
Disrupting or interfering with the operation of the Services or the servers or networks used to provide the Services.
Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with any person or entity.
In addition to these prohibited uses, you agree to comply with our Acceptable Use Policy (AUP), which outlines specific rules and guidelines for the acceptable use of our Services. The AUP is incorporated into these Terms by reference and can be accessed here. Violations of the AUP may result in suspension or termination of your access to the Services.
We reserve the right to terminate or suspend your access to the Services if we believe, in our sole discretion, that you have violated these prohibited uses or the AUP.
[3] Service Availability and ModificationsVigilX Networks strives to provide reliable and uninterrupted Services. However, we cannot guarantee that the Services will always be available or free from interruptions. We may, from time to time, need to perform maintenance, updates, or modifications that may affect the availability of the Services.
We reserve the right to modify, suspend, or discontinue any part of the Services at our discretion, with or without notice. We will make reasonable efforts to notify you of any significant changes or disruptions to the Services. Your continued use of the Services following any such changes constitutes your acceptance of the modifications.
[4] Pricing and Payment TermsThe fees for our Services are described on our website and may be updated from time to time. By using our Services, you agree to pay all applicable fees as described at the time of your purchase or subscription.
Payments are billed on a selected, case by case basis unless otherwise specified. You agree to provide accurate and up-to-date payment information and to notify us promptly of any changes to your billing information.
If payment is not received by the due date, we may suspend or terminate your access to the Services. You will remain responsible for any unpaid fees and charges accrued prior to suspension or termination.
Refunds, if applicable, are governed by our Refund Policy, which is available here. Please refer to the Refund Policy for details on how to request a refund and the conditions under which refunds are granted.
All intellectual property rights in the Services, including but not limited to trademarks, copyrights, patents, and trade secrets, are owned by VigilX Networks or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.
You retain ownership of any content you create or upload while using our Services. By submitting or uploading content, you grant VigilX Networks a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content as necessary to provide and improve the Services.
Any feedback or suggestions you provide regarding our Services will be the sole property of VigilX Networks, and we may use such feedback or suggestions without any obligation or compensation to you.
Your use of our Services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy. You can review our Privacy Policy here.
We implement reasonable measures to protect your data and ensure the security of our Services. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
We may retain certain data as required by applicable laws or for legitimate business purposes. You may request access to or deletion of your data in accordance with applicable data protection laws and our Privacy Policy.
The Services are provided on an "as-is" and "as-available" basis. VigilX Networks makes no warranties, express or implied, regarding the Services, including but not limited to the accuracy, reliability, or availability of the Services.
To the maximum extent permitted by law, VigilX Networks will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Services, including but not limited to loss of profits, data, or business opportunities, even if VigilX Networks has been advised of the possibility of such damages.
In no event shall VigilX Networks' total liability for any claims arising from or related to these Terms or your use of the Services exceed the amount you have paid for the Services in the [12] months preceding the event giving rise to the claim.
The Services may contain links to third-party websites or services that are not owned or controlled by VigilX Networks. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services. You access such third-party links at your own risk.
If you use any third-party services or products in conjunction with our Services, you are responsible for complying with the terms and conditions of those third parties. VigilX Networks is not responsible for any issues or disputes that may arise from your use of third-party services.
VigilX Networks shall not be liable for any damages or losses arising from or related to your use of third-party websites or services. Any interactions or transactions with third parties are solely between you and the third party.
Before initiating any formal legal action, you agree to attempt to resolve any disputes or claims arising from or related to these Terms through informal negotiations with VigilX Networks. Please contact our customer support team to initiate a discussion aimed at resolving the issue.
If informal resolution fails, any disputes or claims that cannot be resolved through informal negotiations will be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) then in effect. The arbitration will be conducted in Dallas, Texas. Judgment on the arbitration award may be entered in any court having jurisdiction.
You agree that any arbitration or legal proceedings will be conducted on an individual basis and not as a class action or representative action. You waive any right to participate in a class action or similar proceedings.
These Terms and any disputes arising from or related to your use of the Services will be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
Any legal action or proceeding arising from or related to these Terms or your use of the Services must be brought exclusively in the courts located in Dallas, Texas. You consent to the jurisdiction of such courts and waive any objections to venue or jurisdiction in these courts.
The Services are provided on an “as-is” and “as-available” basis. VigilX Networks makes no warranties, express or implied, regarding the Services, including but not limited to the availability, reliability, accuracy, or completeness of the Services.
To the fullest extent permitted by law, VigilX Networks disclaims all implied warranties, including but not limited to any warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will meet your requirements or be uninterrupted, secure, or error-free.
VigilX Networks is not responsible for any content provided by users or third parties and does not endorse or guarantee the accuracy, reliability, or completeness of such content.
You agree to indemnify, defend, and hold harmless VigilX Networks, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or related to your use of the Services, any content you submit, or your violation of these Terms.
VigilX Networks will notify you of any claim for which indemnification is sought, and you will have the right to participate in the defense of such claim with counsel of your choosing, at your own expense.
VigilX Networks reserves the right to control the defense and settlement of any claim for which indemnification is sought, provided that any settlement requiring you to take or refrain from taking any action will be subject to your prior written consent.
We reserve the right to terminate or suspend your access to the Services at our sole discretion, with or without cause, and with or without notice. Reasons for termination or suspension may include, but are not limited to, violations of these Terms, failure to pay fees, or illegal activities.
You may terminate your account and stop using the Services at any time by following the account termination process outlined in your account settings or by contacting our customer support team.
Upon termination of your access to the Services, you will no longer have access to any content or data associated with your account. Any outstanding fees or charges will remain due and payable. Termination of your account does not relieve you of any obligations incurred prior to the termination.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed to be modified or deleted to the extent necessary to make it enforceable. The remaining provisions of these Terms shall continue in full force and effect.
In the event that a provision is deemed unenforceable, it shall be reformed to the extent necessary to be enforceable and to reflect the original intent of the provision as closely as possible.
These Terms, along with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and VigilX Networks regarding your use of the Services. They supersede all prior or contemporaneous understandings, agreements, or communications, whether written or oral, regarding the subject matter of these Terms.
You acknowledge that you have not relied on any representations, promises, or statements not expressly set forth in these Terms or the Privacy Policy.
If you have any questions, concerns, or issues regarding these Terms or the Services, please contact us at:
For billing related inquiries: [email protected]
For other inquiries: [email protected]
+1 (682)-230-4100
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
We will make reasonable efforts to respond to your inquiries promptly. Please include relevant details in your communication to help us assist you effectively.
Welcome to VigilX Networks. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website or services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with our practices, please do not use our website or services.
[1] Information We CollectWe collect personal information that you voluntarily provide to us when you register for an account, make a purchase, or contact us. This may include your name, email address, phone number, billing information, and other contact details.
We collect information about how you interact with our website and services, such as your IP address, browser type, operating system, pages visited, and the dates and times of your visits. This data helps us understand how our services are used and improve our offerings.
We use cookies and other tracking technologies to collect information about your browsing behavior. For more information about how we use cookies and similar technologies, please refer to our Cookie Policy.
We use your information to deliver and enhance our services, process transactions, and respond to your inquiries or support requests.
We may use your contact information to send you updates, newsletters, promotional materials, or other information that may be of interest to you. You can opt out of receiving marketing communications at any time.
We may use your information to comply with applicable laws, regulations, and legal processes, including responding to requests from government authorities or law enforcement.
We may use your information to enforce our terms of service, protect our rights, and prevent fraud or other illegal activities.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer support. These service providers are obligated to protect your information and use it only as necessary to provide their services.
In the event of a merger, acquisition, or any form of business restructuring, we may transfer your information as part of the transaction. We will notify you of any such changes and how they may affect your information.
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as subpoenas, court orders, or other legal processes.
We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others, including to enforce our terms of service and prevent fraud.
We use cookies to enhance your experience on our website by remembering your preferences and settings. Cookies are small files stored on your device that help us improve our website’s functionality and understand how users interact with our site.
In addition to cookies, we may use other tracking technologies, such as web beacons, pixels, and similar tools, to collect information about your interactions with our website and emails.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website and services. For more information on how to manage cookies, please refer to our Cookie Policy.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server facilities.
Despite our efforts to protect your information, no security system is impenetrable. If we become aware of a data breach that affects your personal information, we will notify you as required by law and take steps to mitigate the impact.
Access to your personal information is restricted to authorized personnel who need it to perform their job functions. We train our employees on data protection practices to ensure they handle your information responsibly.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, and resolving disputes.
The length of time we keep your data depends on various factors, such as the type of data, the purpose for which it was collected, and any legal or regulatory requirements that apply.
When your information is no longer needed or upon your request, we will delete or anonymize it in accordance with our data retention policies and applicable laws.
You have the right to access and correct your personal information that we hold. If you believe any information is inaccurate or incomplete, please contact us to request a correction or update.
You may request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent where applicable.
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in those communications or by contacting us directly.
In certain cases, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to request the transfer of that data to another organization.
Your personal information may be transferred to and processed in countries other than your own, including countries that may not have the same level of data protection as your home country.
When transferring your information internationally, we use appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws. This may include data protection agreements, standard contractual clauses, or other mechanisms.
By using our services or providing your personal information, you consent to the transfer and processing of your data in other countries.
Our Services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can address the matter.
We may periodically review and update our practices regarding children's privacy to ensure compliance with applicable laws and regulations.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective when we post the revised Privacy Policy on our website.
We will notify you of significant changes to this Privacy Policy by posting a notice on our website or through other appropriate means. Your continued use of our Services following any changes constitutes your acceptance of the updated policy.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
+1 (682)-230-4100
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
We will make reasonable efforts to respond to your inquiries and address any issues related to your personal information in a timely manner.
We process your personal information based on your consent when you use our Services or provide us with your information. You may withdraw your consent at any time, but this will not affect the legality of processing based on consent before its withdrawal.
We process your personal information as necessary to fulfill a contract with you or to take steps at your request before entering into such a contract, such as processing orders or managing accounts.
We may process your information to comply with legal obligations, such as responding to legal requests or complying with regulatory requirements.
We may process your information based on our legitimate interests, provided that such interests are not overridden by your rights and freedoms. These interests include improving our Services, preventing fraud, and ensuring network security.
Our website and Services may contain links to third-party websites or services that are not controlled by VigilX Networks. We are not responsible for the privacy practices or content of such third-party sites.
The inclusion of a link to a third-party site does not imply endorsement or affiliation with that site. We encourage you to review the privacy policies of any third-party sites you visit.
Any interactions or transactions you have with third-party websites or services are between you and the third party. VigilX Networks is not liable for any issues arising from such interactions.
Although we are not required by law to appoint a Data Protection Officer (DPO), you can contact our DPO at:
+1 (682)-230-4100
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
The DPO is responsible for overseeing our data protection practices, ensuring compliance with data protection laws, and addressing any concerns you may have regarding the processing of your personal information.
You may contact the DPO with any questions or concerns about your personal information or our data protection practices.
This Service Level Agreement (SLA) establishes the standards and expectations for the delivery of Hosting and Custom Services by VigilX Networks to all clients, both current and future. It defines the terms of service, performance metrics, and responsibilities to ensure consistent and reliable service.
This SLA applies to the provision of Hosting Services as described herein. It details the commitments and performance standards that VigilX Networks will uphold in delivering these services to all clients.
This SLA is effective as of August, 2024 and will remain in effect for all current and future clients unless otherwise amended or terminated according to the terms specified herein.
[1] Definitions"Service" refers to Hosting Services, encompassing all aspects and deliverables as detailed in this SLA. This definition applies to both existing and new client engagements.
"Uptime" is the percentage of time the service is available and operational, excluding scheduled maintenance periods. This metric applies uniformly to all clients.
"Response Time" denotes the time elapsed from when a support request is submitted to when it is acknowledged by VigilX Networks. This applies to all client requests.
"Resolution Time" is the period taken to resolve an issue from the time it is reported. This standard is applicable to all service requests from current and new clients.
"Scheduled Maintenance" refers to planned activities for service upkeep or improvements, which may lead to temporary service unavailability. This is applicable across all client accounts.
VigilX Networks agrees to deliver Hosting Services, including all relevant components and support as described in this SLA. The service will be provided according to the performance levels outlined in this document.
This SLA does not cover Unmanaged services, Custom orders placed via our various contact methods, nor does it cover Third Party softwares such as Virtfusion, WHMCS, Pterodactyl, Pelican and others. These exclusions are not part of the agreed service scope.
VigilX Networks guarantees that the service will be available and operational for a minimum of 99% of the time, excluding scheduled maintenance periods. This standard is maintained consistently for all clients.
The service’s performance will be evaluated based on established metrics, including response times, resolution times, and overall system reliability. These metrics apply equally to all clients, ensuring a uniform level of service.
VigilX Networks will actively monitor the service’s performance and will provide performance reports to clients upon request, ensuring transparency and accountability in meeting the established performance standards.
VigilX Networks offers comprehensive support services available to all clients during business hours. Clients can reach support through our support ticket system, ensuring prompt assistance with any issues.
Regular maintenance activities, necessary for the ongoing reliability and improvement of the service, will be scheduled during after hours, typically from 2AM - 7AM Eastern Standard Time, or occasionally from 3PM - 6:30PM Eastern Standard Time. All clients will be notified in advance of any scheduled maintenance that might impact service availability.
In the event of an emergency that requires immediate attention to ensure service continuity, VigilX Networks reserves the right to perform unscheduled maintenance. All clients will be notified as soon as possible in such instances.
Clients are required to provide and maintain accurate contact information and account details, which are necessary for the effective provision of services.
Clients must comply with all terms outlined in this SLA and any additional terms specific to their service agreements. This includes adherence to any Acceptable Use Policies (AUP) associated with the service.
Clients are responsible for promptly reporting any service issues or disruptions to VigilX Networks through the designated support channels, allowing for timely resolution.
Clients are required to report any incidents or service disruptions to VigilX Networks as soon as they are detected. Reports should be made via email or our support ticket system, ensuring prompt attention to the issue.
Upon receiving an incident report, VigilX Networks will acknowledge the issue within 18 Hours and will initiate the necessary steps to diagnose and resolve the issue in line with the agreed resolution times.
If an incident is not resolved within the standard resolution time, it will be escalated to higher levels of support within VigilX Networks. Clients will be kept informed of the status and progress of escalated issues.
If VigilX Networks fails to meet the service levels specified in this SLA, clients may be eligible for service credits. These credits will be calculated based on the extent of the service disruption and will be applied to future billing cycles.
To qualify for service credits, clients must submit a request within 14 days following the incident. The request must include details of the service disruption and its impact on the client’s operations.
Service credits are the sole and exclusive remedy for service level failures. VigilX Networks is not liable for any additional compensation beyond the value of the service credits.
This SLA will be reviewed periodically to ensure that it continues to meet the needs of all clients and reflects any changes in the services provided by VigilX Networks.
Any amendments to this SLA will be communicated to clients in advance. Clients will have the opportunity to review the changes before they take effect.
Clients are encouraged to provide feedback on the SLA and the services provided by VigilX Networks. This feedback may be considered in future revisions of the agreement.
Clients may terminate this SLA by providing 14 days written notice to VigilX Networks. Termination will be effective at the end of the current billing cycle or as otherwise agreed upon.
VigilX Networks reserves the right to terminate this SLA without any written notice to the client for reasons including, but not limited to, non-payment, violation of the Acceptable Use Policy (AUP), or any other breach of this agreement.
Upon termination, all services provided under this SLA will cease. Any outstanding service credits will be applied to the final bill, and clients must settle any remaining balances within 15 days.
VigilX Networks will implement appropriate security measures to protect the confidentiality and integrity of client data. Clients are also responsible for ensuring that any information they provide is secure and only accessible by authorized personnel.
Both VigilX Networks and the client agree to keep all confidential information disclosed during the term of this SLA strictly confidential. Confidential information includes, but is not limited to, trade secrets, proprietary information, and any other information that is not publicly available.
Neither party will disclose the other’s confidential information to any third party without prior written consent, except as required by law or in the course of performing obligations under this SLA.
In the event of a dispute arising under this SLA, the parties agree to first attempt to resolve the issue informally through good faith negotiations.
If the dispute cannot be resolved informally, the parties may agree to submit the dispute to mediation before pursuing any other legal remedies. The mediator will be selected by mutual agreement.
If mediation is unsuccessful, the dispute may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration decision will be final and binding on both parties.
VigilX Networks shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, loss of business, or data loss, arising out of or in connection with this SLA, even if advised of the possibility of such damages.
The total liability of VigilX Networks to any client for any claim arising out of or relating to this SLA, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the client to VigilX Networks under this SLA during the [12] months preceding the claim.
The limitations of liability outlined in this clause do not apply to damages caused by gross negligence, willful misconduct, or violations of confidentiality obligations.
Neither party shall be liable for any failure or delay in performing its obligations under this SLA if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, labor disputes, governmental actions, or interruptions in internet or telecommunications services.
The affected party must notify the other party as soon as possible of the occurrence of a force majeure event, providing details of the event and its expected duration.
The affected party shall make reasonable efforts to resume performance of its obligations as soon as the force majeure event is resolved. If the event continues for more than 30 days, either party may terminate the SLA with written notice.
This SLA shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
Any legal action or proceeding arising under this SLA shall be brought exclusively in the courts of the State of Texas. Both parties consent to the jurisdiction and venue of such courts.
Both parties hereby waive any right to a jury trial in any litigation arising out of or related to this SLA.
This Acceptable Use Policy (AUP) outlines the rules and guidelines for the appropriate use of VigilX Networks' services. All clients and users must adhere to this policy to ensure a safe, secure, and reliable environment for all users.
This AUP applies to all users, including clients, customers, and any individuals or entities accessing or using the services provided by VigilX Networks. Compliance with this policy is a condition of using the services.
By using VigilX Networks' services, clients and users acknowledge and agree to comply with the terms of this AUP. Failure to adhere to these guidelines may result in suspension or termination of services.
[1] DefinitionsThe term "Services" refers to the hosting, cloud computing, ddos protection, and any other related services provided by VigilX Networks.
A "User" is any individual or entity that accesses or uses the services provided by VigilX Networks, whether as a direct client or as an end-user of the client's services.
"Prohibited Content" includes any material that is illegal, offensive, or violates the rights of others, including but not limited to copyright infringement, hate speech, and malicious software.
Users may not use VigilX Networks' services for any illegal purposes, including but not limited to activities such as fraud, phishing, distribution of pirated software, or any form of unauthorized access to computer systems.
Any activity that disrupts, interferes with, or causes harm to the services or the network infrastructure of VigilX Networks is strictly prohibited. This includes activities such as Distributed Denial of Service (DDoS) attacks, spamming, or hacking.
Users are prohibited from hosting, storing, or transmitting any content that is deemed illegal, harmful, or offensive. This includes but is not limited to content related to child exploitation, harassment, or material that infringes on intellectual property rights.
Users are responsible for maintaining the security of their accounts, passwords, and other credentials. This includes ensuring that passwords are strong, regularly updated, and not shared with unauthorized individuals.
Users must not attempt to circumvent or interfere with the security measures of VigilX Networks services or any other systems or networks. This includes unauthorized access, probing, or scanning of networks for vulnerabilities.
Users must immediately report any security breaches, suspicious activities, or vulnerabilities discovered within the services to VigilX Networks. Prompt reporting helps maintain the security and integrity of the services for all users.
Users are required to provide accurate and up-to-date information during the registration process and when using the services. This includes contact information, billing details, and any other data required by VigilX Networks.
Users must comply with all applicable local, state, national, and international laws and regulations when using VigilX Networks services. This includes laws related to data protection, intellectual property, and online conduct.
Users must use the services in a manner that does not disrupt or degrade the performance of the shared infrastructure. Excessive use of resources, such as bandwidth or CPU, may result in service limitations or additional charges.
Users are prohibited from hosting, sharing, or transmitting content that is illegal, harmful, or violates the rights of others. This includes, but is not limited to, content related to hate speech, terrorism, child exploitation, and materials that infringe on intellectual property rights.
While VigilX Networks does not actively monitor all content hosted on its services, it reserves the right to review, remove, or block any content that violates this AUP or applicable laws.
Users are solely responsible for the content they upload, share, or distribute using VigilX Networks' services. Any legal repercussions arising from such content are the responsibility of the user, not VigilX Networks.
Users must not engage in any activities that interfere with or disrupt the service, servers, or networks connected to the service. This includes but is not limited to attempts to overload a system, spamming, or crashing a host.
Users are prohibited from attempting to gain unauthorized access to any account, computer system, or network connected to the service. This includes, but is not limited to, hacking, password mining, and social engineering attacks.
Users must not distribute or transmit any malware, viruses, Trojan horses, worms, or other harmful code intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment.
While VigilX Networks does not routinely monitor user activity or content, it reserves the right to monitor use of the services to ensure compliance with this AUP. Monitoring may include reviewing content or investigating reports of prohibited activities.
If a user is found to be in violation of this AUP, VigilX Networks may take appropriate action, including but not limited to suspension or termination of the user's account, removal of content, or legal action.
VigilX Networks will cooperate with law enforcement and other authorities in investigating claims of illegal activity, and may disclose user information as required by law or legal process.
Users are encouraged to report any violations of this AUP to VigilX Networks. Reports can be submitted via email, or our support ticket system, and should include details of the violation and any relevant evidence.
Upon receiving a report of a potential violation, VigilX Networks will promptly investigate the issue. Users may be asked to provide additional information or cooperate with the investigation.
Reports of violations will be handled confidentially to the extent possible, but VigilX Networks may disclose information as necessary to investigate or resolve the issue.
If a violation of this AUP is detected, VigilX Networks may take immediate action to address the issue. This may include suspending or terminating the offending user’s account or removing prohibited content from the service.
Users who are found to be in violation of this AUP will be notified of the violation and the actions taken. Users may be given an opportunity to remedy the violation within a specified time frame, as determined by VigilX Networks.
Persistent or severe violations may result in additional penalties, including permanent suspension of the user’s account, legal action, or reporting to relevant authorities.
Users agree to indemnify, defend, and hold harmless VigilX Networks and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to their use of the services or any violation of this AUP.
VigilX Networks shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from a user’s violation of this AUP or any actions taken by VigilX Networks in response to such violations.
Users must cooperate fully with VigilX Networks in the defense of any claim and agree to pay any legal fees and costs incurred in defending against such claims.
VigilX Networks reserves the right to modify this AUP at any time. Any changes to the policy will be posted on VigilX Networks’s website or communicated to users via email or other means.
Modifications to the AUP will become effective on the date specified in the notice of change. Users are encouraged to review the policy regularly to stay informed of any updates.
Continued use of the services after the effective date of any modifications constitutes acceptance of the updated AUP. Users who do not agree with the changes must cease using the services and may terminate their account.
Users must comply with all applicable local, state, national, and international laws and regulations when using VigilX Networks services. This includes laws related to data protection, intellectual property, and online behavior.
Users are responsible for understanding and adhering to any regulatory requirements specific to their industry or geographic location that may impact their use of the services.
VigilX Networks may disclose user information to law enforcement or other authorities if required by law or in response to a valid legal request. Users will be notified of such disclosures to the extent permitted by law.
VigilX Networks may offer services or integrations that involve third-party providers. Users are responsible for reviewing and complying with the terms of service and privacy policies of any third-party providers they engage with through the services.
The inclusion of third-party services or content does not constitute an endorsement or guarantee by VigilX Networks. VigilX Networks is not responsible for the availability, reliability, or content of third-party services.
Users are responsible for any actions or consequences resulting from their use of third-party services, including any breach of third-party terms or policies.
This AUP is governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
Any disputes arising out of or related to this AUP will be subject to the exclusive jurisdiction of the courts located in the State of Texas. Users consent to the jurisdiction and venue of such courts.
In the event of a dispute, the parties agree to first attempt to resolve the matter through informal negotiations. If informal resolution is unsuccessful, disputes will be resolved through binding arbitration or litigation as outlined in the terms of service.
Users are encouraged to provide feedback or suggestions regarding the services or this AUP. Feedback can be submitted via email, or our support ticket system.
VigilX Networks may use user feedback to improve its services and policies. However, VigilX Networks is under no obligation to act on or incorporate user feedback.
Any feedback or suggestions provided by users are considered non-confidential and become the property of VigilX Networks, which may use such feedback without any obligation to the user.
VigilX Networks is committed to protecting user data and privacy. All personal data collected from users will be handled in accordance with VigilX Networks’s Privacy Policy.
VigilX Networks will implement appropriate security measures to protect user data from unauthorized access, loss, or disclosure. Users are also responsible for securing their own data and access credentials.
Users are encouraged to review VigilX Networks’s Privacy Policy regularly for information on how their data is collected, used, and protected.
Users may terminate their use of VigilX Networks' services by providing a 14 day written notice. Termination will be effective at the end of the current billing cycle or as otherwise agreed upon.
VigilX Networks may terminate services if a user violates this AUP or fails to comply with any other terms and conditions. Termination may be immediate or with prior notice, depending on the severity of the violation.
Upon termination, VigilX Networks may delete or disable user accounts and associated data. Users should ensure they have backed up any data before termination.
If any provision of this AUP is found to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect.
The failure of VigilX Networks to enforce any provision of this AUP does not constitute a waiver of its right to enforce that provision or any other provision in the future.
This AUP, together with any other agreements or policies referenced herein, constitutes the entire agreement between the parties regarding the use of the services and supersedes any prior agreements or understandings.
For any questions or concerns related to this AUP, users can contact VigilX Networks using the information provided below:
+1 (682)-230-4100
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
For issues related to intellectual property and DMCA notices, users can contact the designated DMCA Agent using the information provided below:
+1 (682)-230-4100
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
Users may also reach out to VigilX Networks for information regarding updates to this AUP or other policy documents.
This Refund Policy ("Policy") outlines the terms and conditions under which VigilX Networks, LLC ("VigilX Networks") offers refunds to its customers ("Customer") for hosting services.
[1] General Refund PolicyVigilX Networks is committed to providing high-quality hosting services to our customers. If you are not satisfied with our services, you may be eligible for a refund under the terms outlined in this policy. Refunds are provided only for the specific services detailed below and are subject to the conditions stated in this Refund Policy. Please review the following sections carefully to understand your rights and obligations regarding refunds.
[2] Eligibility for RefundsTo be eligible for a refund, the following conditions must be met:
Refunds are available only to new customers who are using our services for the first time. Existing customers renewing or upgrading services are not eligible for a refund.
Refund requests must be made within 7 days of the initial purchase or renewal date. After this period, no refunds will be issued.
Refunds apply only to specific services, such as shared hosting plans. Custom services, domain registrations, SSL certificates, and other add-ons are non-refundable.
Accounts that have exceeded specified resource limits (e.g., bandwidth, storage) or that have been suspended for violation of our Terms of Service are not eligible for a refund.
To request a refund, please follow the steps outlined below
Contact our customer support team by emailing [email protected] or by submitting a ticket through our support portal within the eligible refund period. Include your account details, order number, and the reason for your refund request.
Once your request is received, our team will review your account to verify your eligibility for a refund based on the criteria outlined in Clause 2. We may request additional information to process your request.
If your refund request is approved, we will notify you via email. Refunds will be processed within 3 business days and credited back to the original payment method used at the time of purchase.
Please note that any setup fees, domain registration fees, or other non-refundable charges will be deducted from the refunded amount.
Refund requests must be submitted within 7 days of the initial purchase or renewal date. Refund requests submitted after this period will not be considered. The 7-day period begins on the date of the initial transaction, regardless of when the service was activated or used.
[5] Non-Refundable Services and FeesThe following services and fees are non-refundable:
All domain registration, renewal, and transfer fees are non-refundable once the domain has been registered or renewed.
Any setup fees associated with the initiation of services are non-refundable.
Any services that have been customized to the specific requirements of the customer are non-refundable.
Any additional services or addons purchased in conjunction with hosting plans, such as SSL certificates, dedicated IP addresses, or premium support, are non-refundable.
Approved refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available (e.g., expired credit card), an alternative refund method may be arranged at the discretion of VigilX Networks. Please note that refunds may take up to 7 business days to process and appear in your account, depending on your financial institution.
[7] Changes to this Refund PolicyVigilX Networks reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes to the policy will be posted on our website, and the effective date of the changes will be noted. It is your responsibility to review this Refund Policy periodically to stay informed of any updates. Continued use of our services after any changes are made constitutes your acceptance of the revised policy.
[8] Contact InformationIf you have any questions, concerns, or need assistance with a refund request, please contact our customer support team. We are here to help and will respond to your inquiries promptly.
Customer Support Contact InformationFor billing related inquiries: [email protected]
For other inquiries: [email protected]
+1 (682)-230-4100
Please click here to be redirected to our knowledge base or click here to be taken to our ticket portal.
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
Our support team is available Monday-Friday from 9AM - 6PM Eastern Standard Time to assist you with any issues related to refunds or other service inquiries.
This Copyright Policy outlines the procedures and guidelines for handling copyright-related issues concerning content hosted on VigilX Networks' services. The goal is to respect the intellectual property rights of others and ensure compliance with applicable copyright laws.
This policy applies to all users of VigilX Networks services, including those who upload, share, or otherwise make content available through our platform. Compliance with this policy is mandatory for all users.
By using VigilX Networks' services, users agree to comply with this Copyright Policy and understand that violations may result in the suspension or termination of their accounts.
[1] DefinitionsThe term "Copyright" refers to the legal rights granted to the creator of an original work, including the right to reproduce, distribute, display, and perform the work, and to authorize others to do so.
"Infringement" refers to the unauthorized use of copyrighted material in a manner that violates the rights of the copyright holder, such as copying, distributing, or publicly displaying copyrighted works without permission.
The "Digital Millennium Copyright Act (DMCA)" is a United States law that provides a framework for handling copyright infringement claims, including the process for issuing takedown notices and counter-notifications.
Users retain ownership of the copyright in any content they create and upload to VigilX Networks' services. However, by uploading content, users grant VigilX Networks a limited, non-exclusive, royalty-free license to host, store, and distribute the content as part of the services.
Users are responsible for ensuring that any third-party content they upload or use in connection with VigilX Networks' services does not infringe on the copyright of others. Users must obtain the necessary permissions or licenses before using third-party content.
All content provided by VigilX Networks, including but not limited to text, images, logos, and software, is the intellectual property of VigilX Networks or its licensors and is protected by copyright law. Unauthorized use of this content is prohibited.
Users are strictly prohibited from uploading, sharing, or distributing any content on VigilX Networks' services that infringes on the copyrights of others. This includes, but is not limited to, unauthorized copies of music, videos, software, or any other copyrighted material.
Users are solely responsible for ensuring that the content they upload does not violate copyright laws. Any user found to be infringing on the copyrights of others may have their content removed, their account suspended, or terminated.
In the event of repeated or severe copyright infringements, VigilX Networks reserves the right to take stronger actions, including legal action, account termination, and banning the user from future use of the services.
VigilX Networks complies with the Digital Millennium Copyright Act (DMCA) and will respond promptly to notices of alleged copyright infringement that comply with the DMCA. These notices must be submitted in writing to VigilX Networks’ designated DMCA Agent.
A valid DMCA takedown notice must include:
A physical or electronic signature of the copyright owner or an authorized agent;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material that is claimed to be infringing and where it is located on the site;
Contact information of the complaining party;
A statement of good faith belief that the use of the material is not authorized;
A statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner.
Upon receipt of a valid DMCA takedown notice, VigilX Networks will remove or disable access to the infringing material and notify the user responsible for the content. The user may then file a counter-notification if they believe the takedown was in error.
Copyright owners or their agents may file a DMCA takedown notice with VigilX Networks if they believe their copyright has been infringed. Notices should be sent to the designated DMCA Agent at [email protected].
Upon receiving a valid DMCA takedown notice, VigilX Networks will take action within a reasonable timeframe, typically within 72 hours. This action may include removing or disabling access to the allegedly infringing material.
VigilX Networks will notify the user responsible for the content that a takedown notice has been filed and that the content has been removed or disabled. The user will also be informed of their right to file a counter-notification if they believe the removal was unjustified.
If a user believes that their content was removed or disabled as a result of a mistake or misidentification, they may file a counter-notification with VigilX Networks. The counter-notification must include:
The user’s physical or electronic signature;
Identification of the material that has been removed or disabled and its location before removal;
A statement under penalty of perjury that the user has a good faith belief that the material was removed or disabled due to mistake or misidentification;
the user’s name, address, and telephone number;
A statement that the user consents to the jurisdiction of the federal court in their district, or if outside the U.S., the district where VigilX Networks is located.
Upon receiving a valid counter-notification, VigilX Networks will forward it to the party who submitted the original DMCA takedown notice. If VigilX Networks does not receive notice of legal action from the original complainant within 10 business days, the removed material may be restored or access re-enabled.
If no legal action is pursued within the specified timeframe, VigilX Networks will restore the content or re-enable access to it. The user will be notified accordingly.
VigilX Networks keeps track of users who have repeatedly violated copyright policies. A record is maintained of DMCA takedown notices filed against a user’s content and any counter-notifications submitted by the user.
Users who are determined to be repeat infringers, typically after three instances of copyright infringement, may have their accounts terminated. VigilX Networks reserves the right to terminate accounts without prior notice if the user’s actions warrant such a response.
Users whose accounts are terminated under the Repeat Infringer Policy may appeal the decision by providing evidence or arguments to VigilX Networks. Appeals must be submitted within 30 days of the termination notice.
VigilX Networks is not liable for any actions taken by users that violate copyright laws. Users are solely responsible for the content they upload, share, or distribute using VigilX Networks' services.
VigilX Networks’ liability for any actions taken in response to copyright infringement, including the removal of content or termination of accounts, is limited to the maximum extent permitted by law.
VigilX Networks provides its services "as is" without any warranties, express or implied, regarding the non-infringement of third-party rights or compliance with copyright laws.
VigilX Networks reserves the right to modify or update this Copyright Policy at any time. Users will be notified of significant changes to the policy via email.
Any changes to the Copyright Policy will become effective on the date specified in the notice provided to users. Continued use of the services after the effective date constitutes acceptance of the revised policy.
It is the responsibility of the users to review the Copyright Policy regularly to stay informed of any changes. Users are encouraged to consult legal counsel if they have questions regarding the policy or its updates.
Users can contact VigilX Networks’ designated DMCA Agent for issues related to copyright infringement or to file a takedown notice. The contact information is as follows:
+1 (682)-230-4100
VigilX Networks LLC,
6903 Kingdom Estates Dr.
Dallas, Texas, 75236
For general questions or concerns about this Copyright Policy, users may contact VigilX Networks’ customer support team at [email protected].
Users are welcome to provide feedback or suggestions regarding this Copyright Policy or any other aspect of VigilX Networks' services through email, or our support ticket system.
This Copyright Policy is governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
Any disputes arising out of or relating to this Copyright Policy will be subject to the exclusive jurisdiction of the courts located in the State of Texas Users consent to the jurisdiction and venue of such courts.
In the event of a dispute regarding copyright matters, the parties agree to first attempt to resolve the issue through informal negotiation. If informal resolution fails, the dispute may be resolved through binding arbitration or litigation as outlined in VigilX Networks’ Terms of Service.
This Reseller Agreement ("Agreement") sets forth the terms and conditions under which clients ("Resellers") may resell services provided by VigilX Networks ("Company"). By purchasing and reselling any of the Company’s services, Resellers agree to the terms outlined in this Agreement without requiring a physical signature.
If you do not agree to these Terms, you must not use our Services. VigilX Networks reserves the right to modify or update these Terms at any time, and such changes will become effective immediately upon posting. It is your responsibility to review these Terms periodically. Continued use of the Services after any modifications constitute your acceptance of the revised Terms.
[1] ApplicabilityThis Agreement applies to all Resellers who purchase and resell the Company’s services.
Resold services are treated as equivalent to services purchased directly by end-users. The Reseller is subject to the same legal agreements, including but not limited to the Company’s Service Level Agreement (SLA), Acceptable Use Policy (AUP), and any other relevant documents.
Resellers must ensure that all agreements provided to their end-users align with the Company’s legal agreements, including the SLA, AUP, and other relevant documents. Any discrepancies that result in a breach of this Agreement may result in termination of the Reseller’s access to the Company’s services.
Resellers are responsible for providing first-line support to their end-users. The Company retains the right to deny direct support to end-users unless explicitly agreed upon.
Resellers are required to conduct themselves in compliance with all applicable laws, the Company’s SLA, AUP, and other relevant policies. Any violations by Resellers or their end-users will result in appropriate action, including possible termination of services.
Payments for services are due on a regular basis, according to the payment terms selected (e.g., monthly or annually).
Resellers, as well as all other clients, may request an extension of up to five (5) days for payment due dates. Approval of such extensions is at the sole discretion of the Company.
Failure to remit payment within the agreed time, including any extensions, may result in suspension or termination of services.
Any discounts, package deals, or custom orders are provided at the sole discretion of the Company.
The Company reserves the right to refuse any special pricing, perks, or modifications to services without explanation.
Resellers are prohibited from advertising discounts or deals that have not been explicitly approved by the Company.
The Company’s liability remains limited to the extent outlined in its SLA, AUP, and other relevant policies. Resellers are responsible for any issues arising from their end-users’ use of the services.
The Company is not responsible for any damages or data loss caused by the Reseller or their end-users, including but not limited to file corruption or mismanagement of services.
Resellers agree to indemnify and hold the Company harmless from any claims, damages, or liabilities arising from the Reseller’s or their end-users’ actions.
The Company reserves the right to terminate this Agreement or the Reseller’s access to services at any time without prior notice in cases of breach of this Agreement.
Upon termination, the Reseller must immediately cease all use of the Company’s services and remove any branding, trademarks, or other intellectual property belonging to the Company.
This Agreement constitutes the entire understanding between the Company and the Reseller and supersedes all prior agreements or understandings.
The Company reserves the right to modify this Agreement at any time. Continued use or reselling of services constitutes acceptance of the modified terms.
This Agreement is governed by the laws of the state of Texas. Any disputes shall be resolved in the courts of Texas.